💸 Refund Policy – Pawtify

Last updated: 5/23/2026

At Pawtify, we want you and your pet to be completely satisfied with your purchase 🐶🐱

If you are not happy with your order, we are here to help.

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🔁 Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

* Item must be unused
* Item must be in original packaging
* Proof of purchase is required

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💰 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection.

If approved:

👉 Your refund will be processed to your original payment method within 5–10 business days.

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📦 Non-Returnable Items

We do not accept returns for:

* Used items
* Items damaged due to misuse
* Sale or clearance items (if applicable)

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🚚 Shipping Costs

* Customers are responsible for return shipping costs unless the item is defective or incorrect.

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⚠️ Damaged or Wrong Items

If you receive a damaged or incorrect item:

👉 Please contact us within 48 hours of delivery
👉 Include photos of the issue

We will replace or refund your order.

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📧 Contact Us

If you need help with a return or refund:

👉 Email: pjpetcollection@gmail.com
👉 Phone: +1 (609)421-5945 (WhatsApp only)

We respond within 24 hours.